Browsing For Products
Browse the store by using the e-bookshop department headings at the top of the page and the sub department headings down the left hand side of the page.
Alternatively if you are looking for a specific title, you can use the search facility at the top of the page to locate your item.
Adding Items To Your Shopping Cart
To add an item to your shopping cart, specify the quantity of the item that you would like to purchase and click the “Add To Basket” button. The item(s) will be added to your basket. (If the item is out of stock you will be alerted immediately). Continue selecting other purchases in this way.
Once you have selected all the items you wish to purchase, click the “Go To Checkout” button, located in the top right hand side of the screen. You will be taken to a checkout form where a summary of your purchases will be displayed. At this stage you have the option to remove unwanted items from your shopping basket, if desired and the order total will automatically be re-calculated.
You will then need to enter payment and delivery details into the checkout form. Once you have completed the form click the “Submit Order” button. You will taken to the website of our secure payment provider, Worldpay, where you will be asked to fill out and submit payment details (credit or debit card).
Once your card payment has been accepted, a confirmation message will be displayed on screen and a receipt and confirmation email, with an order tracking number, will be emailed to you for your records.
Paying Online by Credit or Debit Card
Payments are accepted through our payment processing provider Worldpay by credit or debit card. We accept Visa, MasterCard, Delta, Switch, Solo and Visa Electron. Simply select the Credit or Debit Card payment option when completing the order form.
You will then be taken to a secure Worldpay payment screen, which displays the secure padlock icon at the bottom of the browser window, so you will know that you are on a secure page.
Your payment details will be securely encrypted and cannot be read or accessed by anyone – and that includes us, we never see or have access to your card details at any time. For your additional security and peace of mind we do not store your card details either.
Paying by Phone
If you prefer you can submit your credit or debit card details to us over the telephone. Simply select the Telephone Order payment option when completing the order form. Once you have completed your order and received your Order Ref number by email you can call us on 020 8861 2625
(during our opening hours). Be sure to have your Order Ref number handy when you call. Your order will not be dispatched until we have received payment.
Delivery & Dispatch Information
We work out the overall cost for delivery by weight. The costs will be clearly stated in the checkout form when finalising your order.
Subject to credit card security checks and stock availability orders are usually dispatched within 72 hours.
Orders to most addresses within the UK using our Standard Delivery option are usually delivered within 2 – 5 working days. Please note that WE DO NOT DELIVER to PO boxes, mail drop boxes or forwarding addresses of any kind.
You have the right to cancel the contract for the purchase of any item within 7 days of delivery under the United Kingdom’s Distance Selling Regulations. This applies to all our products.
To return an item to us for a refund just follow these simple steps:
1. Find a copy of your invoice or write a small note with your details. (Please be sure to include your Order Ref number (this can be found on your invoice or order confirmation email).
2. In the case of damaged items please provide a full description of the damage.
3. Pack the damaged item and its original packaging securely and send the package, together with theyour invoice, to the address below:
2 Egerton Gardens
London NW4 4BA
For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us.
You will be notified via email when we have processed your refund. This can take up to five working days.
You have a statutory ‘cooling off’ period of seven business days from the day you receive your goods, in which time you should notify us should you wish to cancel your contract with us and a full refund will be given, including any original delivery charges.
If you should choose to return a product to you by providing you notification WITHthe seven day cooling off period, then the return delivery costs will be borne by you, the customer. However, if you are returning the product(s) due to a fault, the return costs will be borne by us, the merchant.
If you have any further questions or concerns about returning a purchase or cancelling an order then please don’t hesitate to get in touch.